Client Service APAC – Consultant

Over de functie

The Senior Client Services Consultant – APAC plays a critical role in driving end-to-end client service delivery, operational excellence, and strategic initiatives across the APAC region.This role goes beyond execution—serving as a trusted advisor to stakeholders, a leader of transformation initiatives, and a key contributor to regional service strategy. You will oversee complex client engagements, lead high-impact projects, and continuously enhance processes to improve service quality, client satisfaction, and operational efficiency.Key Responsibilities/ CapabilitiesClient Service Leadership & Stakeholder ManagementAct as a primary point of contact and escalation partner for complex client service matters across APACBuild strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaborationProvide expert advisory on ING channel capabilities, onboarding solutions, and service optimizationLead client engagements, demos, and solution discussions with a consultative approachOperational Excellence & Service DeliveryDrive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and complianceIdentify and implement process improvements, automation opportunities, and control enhancementsProactively manage risks, issues, and escalations, ensuring timely resolution and mitigationChampion best practices and standardization across processes and regionsProject & Transformation LeadershipLead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs)Manage project scope, timelines, dependencies, and stakeholder expectationsProvide structured updates to senior stakeholders, including risks, progress, and key achievementsDrive continuous improvement initiatives aligned with regional and global transformation prioritiesGovernance, Risk & ComplianceEnsure adherence to global policies, procedures, and regulatory requirementsSupport Internal audits and reviews by providing accurate documentation, analysis, and insightsStrengthen controls and governance frameworks within client service deliveryMinimum Qualifications and CapabilitiesProven experience in Client Services, Sales, or the Banking/Financial Services industry, with strong exposure to APAC markets preferredDemonstrated ability to engage, influence, and build relationships with clients and stakeholders across different seniority levelsExcellent communication and presentation skills, with the ability to clearly articulate complex concepts in a structured and client‑focused mannerStrong commercial mindset with the ability to identify client needs and translate them into actionable solutionsExperience in Payments, Cash Management, or Corporate Banking products is highly advantageous