Senior Consultant - Mandarin Speaker

Over de functie

Key Responsibilities/ CapabilitiesClient Service Leadership & Stakeholder ManagementAct as a primary point of contact and escalation partner for complex client service matters across APACBuild strong relationships with regional stakeholders, front office, and global partners, ensuring alignment and effective collaborationProvide expert advisory on ING channel capabilities, onboarding solutions, and service optimizationLead client engagements, demos, and solution discussions with a consultative approachOperational Excellence & Service DeliveryDrive end-to-end ownership of client service operations, ensuring high standards of accuracy, timeliness, and complianceIdentify and implement process improvements, automation opportunities, and control enhancementsProactively manage risks, issues, and escalations, ensuring timely resolution and mitigationChampion best practices and standardization across processes and regionsProject & Transformation LeadershipLead and deliver strategic initiatives (e.g., migrations, digitalization, service enhancements, and change programs)Manage project scope, timelines, dependencies, and stakeholder expectationsProvide structured updates to senior stakeholders, including risks, progress, and key achievementsDrive continuous improvement initiatives aligned with regional and global transformation prioritiesGovernance, Risk & ComplianceEnsure adherence to global policies, procedures, and regulatory requirementsSupport Internal audits and reviews by providing accurate documentation, analysis, and insightsStrengthen controls and governance frameworks within client service delivery