Customer Journey Expert - SAP Real Estate Finance

Over de functie

Within Real Estate Finance (REF), we finance the real estate of the future: from sustainable homes to innovative commercial properties. Customers expect fast, digital and personal service.In this role, you build and improve the processes that make this possible – with direct impact on customers, the business and technology.We are looking for a new colleague with a strong affinity for IT delivery and process improvement. As a Customer Journey Expert, you will work within the team responsible for our core IT system SAP S/4HANA. You identify bottlenecks, prioritize based on impact and ensure that SAP contributes as much as possible to customer value and business results.The teamYou will become part of the Real Estate Finance Tribe, where disciplines come together from sales and operations to digital product delivery. You work closely with your users and stakeholders. Within the Product Area Delivery, teams work on areas including product and customer data, credit decisioning models and all employee and customer processes.You will join a driven team of SAP specialists that is jointly responsible for one of the core applications within Real Estate Finance. The team plays a crucial role in the day-to-day functioning of the organization: from supporting users to continuously improving the SAP environment.What defines us? A strong focus on results, ownership and collaboration. We work closely with the business and IT to make our SAP environment reliable, future-proof and continuously better. There is plenty of room to make an impact yourself and actively contribute to the further development and optimization of the SAP landscape.We work from our office in Amsterdam Bijlmer and meet there at least two days a week for collaboration, knowledge sharing and connection. Of course, you can also work partly from home. You will have plenty of space to shape your own direction, make choices and create visible impact. Want to know more about what it is like to work at ING? Read it here.Your role and responsibilitiesYou clearly map user needs, both qualitatively and quantitatively, and identify the most important improvement opportunitiesYou formulate clear user, business and IT requirements in collaboration with developers and the businessYou create measurable impact by basing decisions on dataYou translate improvement opportunities into concrete solutions and guide their realization from idea to go-liveYou actively engage stakeholders and safeguard the balance between customer, business, regulation and technologyWhat makes this role unique is the combination of end-to-end ownership, direct impact on a core system and the opportunity to further shape and modernize SAP within REF.What success looks likeWe hire smart people like you for your potential. Our main expectation is that you stay curious, take responsibility and keep learning. In return, we help you develop into an even better version of yourself.Success in this role means that you:Shorten lead times and make processes more efficientDemonstrably improve quality and ease of useBring stakeholders along in clear choices and prioritiesRealize changes from idea to go-liveIn this way, you ensure that REF can serve customers faster, more consistently and with greater confidence. You are a product-driven professional who likes to take ownership and make an impact. You:Bachelor or master's degreeHave 1–3+ years of experience as an SAP consultant (preferred)Have knowledge of SAP CML and CMS (preferred)Are analytical, pragmatic and results-orientedTake ownership and realize improvementsDare to make choices and provide direction in a complex environmentKnow how to engage stakeholders effectivelyHave experience with Agile/ScrumHave an affinity with commercial lending/real estate (preferred)Speak fluent Dutch and EnglishRewards and benefitsWe believe it is important that you maintain a healthy work-life balance. Read more about the benefits of working at ING. These include:25–28 vacation days, depending on your contractA good pension schemeA 13th month salaryIndividual Savings Contribution (BIS): 3.5% of your gross annual salary8% holiday allowanceRoom for personal growth and challenging work with many opportunitiesAn informal working environment with innovative colleaguesAbout usAre you curious how ING helps people and businesses move forward?Discover what we do and what we can offer you.Questions?Then check our Frequently Asked Questions for answers to questions you may have.Want to apply directly? Upload your CV and motivation letter via the ‘Apply’ button.